Every registered student receives an MWCC email account. Use of this account is governed by the MWCC Acceptable Usage Policies (PDF). This account can be used by any computer via the Internet. MWCC will only use this email account for its electronic communications to students.
Account Setup
ALL students must fill out the Account Activation form to generate a new username and password.
- Go to the College’s web site home page and click on the “Activate Your Account” icon.
- You will need your student identification number (available from the Student Records Department). Fill out the Account Activation form according to directions.
- You are successful if you get a user name and a randomly-generated alpha/numeric password.
- Please note: User names and passwords are case-sensitive! Your user name will be in lower case and your password will be in uppercase (with or without numbers). User names and passwords are randomly generated and cannot be changed by you personally. Please store this information in a secure place.
These new credentials will give you access to MWCC computers, E-mail, WebConnect, Blackboard and access to MWCC’s Student Wireless network (via your own laptop).
Account Information Retrieval
If you have already activated your account but forgot your credentials, or wish to create a new randomly generated password, go to the College’s main web page.
- Click on “Current Students” and then click on the “Account Access Issues” icon. Follow the directions carefully.
- If you just need to remember your password, click “Submit” button at bottom of page.
- If you need a new password, check the “Generate a New Password” box and then hit Submit.
- Please note: If you change your password, it will take Blackboard 2 – 3 hours to update its records.
Your Email Account
MWCC uses Google's Gmail service to provide an email account for all registered students, featuring over 7GB of storage, spam filter, automatic forwarding, and many other useful features. Using the credentials provided to you (see above), you can login to your email by going to either:
- http://www.mwcc.edu, then click on "Student Email Access" in the left column. OR
- http://mail.mwcc.edu
- Your email address is <your randomly generated user name>@mwcc.edu.
Forwarding Email to Another Email Address
If you have another email account that you would prefer to use, you can easily re-direct your MWCC email to that account. To do this, you log in to the MWCC mail interface at http://mail.mwcc.edu. Once connected, select “Settings” from the links on the page and “Forward a copy of Incoming Mail to.” Carefully enter the email address to which you want email directed and select
“Keep Mount Wachusett Community College’s copy in Inbox.” Click the “Update” button on the page to complete this command.
Please be sure to test the re-direction by sending an email to yourself.
Access to the Wireless Network
All laptops owned by MWCC already have access to our wireless network. If you wish to use your personal student laptop for the wireless network, your logon user name and password remain the same as above. You want to access the “Student Wireless Network.” You may need to accept a security certificate the first time you try to gain wireless access on campus.
If you have problems accessing the Student Wireless Network, please visit the ISS Department in Room 078, Gardner campus or call (866) 520-7129.
After a session of one hour, you will be asked to re-authenticate. Only one wireless device per student may be on the network at a time. (For example: You will not be able to log onto the wireless network with your laptop and iPod Touch simultaneously.)
Common Errors
- Entering an incorrect user name to log on (remember, user names are case-sensitive!)
- Entering an incorrect password (case-sensitive!)
- Attempting to send an email to the wrong domain. For example, username@mail.mwcc.edu is incorrect; the correct address is username@mwcc.edu.
- Using the wrong domain for faculty. MWCC faculty member emails should use the following setup: first initial, last name@mwcc.mass.edu. Professor John Smith’s email would be jsmith@mwcc.mass.edu.
If you have questions or issues the MWCC Help Desk is available 7/24. Call (888) 520-7129 or email helpdesk@mwcc.mass.edu. The Help Desk Team is located in Room 078, Gardner campus.