Course Name |
Cost |
Date/Time(s) |
CRN # |
Campus |
Registration |
$3095 |
150 Hours |
CRN 91450 |
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| Help Desk Analyst: Tier 1 Support Specialist | $1495 | 80 Hours | TBD | Online | Register now |
| Administrative Professional with MCAS | $1995 | 240 Hours | TBD | Online | Register now |
Forensic Computer Examiner
Prepare for a career as a forensic computer examiner. Learn to retrieve evidence and prepare reports, based on that evidence, which will stand up in a court of law. This program is an authorized Certified Computer Examiner (CCE) training course and thoroughly prepares students to take the CCE certification exam.
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Help Desk Analyst: Tier 1 Support Specialist
As more companies grow to rely on ever-increasing and more complex technologies to satisfy production and service demands, so too does their need for individuals equipped to support those technologies while maintaining high customer satisfaction levels. This program uniquely prepares the support specialist to keep the customer productive by focusing on the business needs of the customer, establishing credibility and trust, and by handling the most difficult customer scenarios. Emphasis is given to problem solving and troubleshooting, team dynamics, and interpersonal communication skills. It also provides a broad overview of the back-office operations of a support center, and exposes students to common industry tools and technologies used in providing exceptional customer support.
Administrative Professional with MCAS
Our Administrative Professional with MCAS training will not only provide you with Administrative Professional training, but will also prepare you to become a Microsoft Certified Application Specialist (MCAS). MCAS training will teach you how to use the new Microsoft Office 2007 suite of programs (Word, Excel, Access, Outlook, and PowerPoint) as well as the new Vista operating system.